The Buck Hotel
Welcome to The Buck Hotel. We hope you have an enjoyable stay with us. Please review the information below to help make your stay as enjoyable as possible.
Our staff in the pub downstairs can assist with most queries when we are open. Please feel free to ask any questions at the bar.
Access to and from the Hotel
Access to the hotel at all times is via the side door through the archway. You will need to remember the pin code for your room door to gain access. This can be found in your booking welcome email, sent the day prior to your arrival.
Accounts
Are not available. You will be kindly requested to pay for all food and drinks at the time of purchase.
Breakfast
Is available in your room. You will find a selection of breakfast items in your fridge for you to help yourself.
We are sorry we cannot offer a cooked breakfast. With only 2 rooms, it is not economically viable to bring team members in to prepare and serve breakfast. If you do prefer a cooked breakfast, you are welcome to reserve a table at our sister pub in the village, the Royal Oak. Breakfast is available from 10:00 to 11:30, Monday to Saturday. Please book here. [Please note that breakfast at the Royal Oak is not included in the room rate at The Buck and will be charged accordingly when at the Royal Oak]
Car parking
You are welcome to park anywhere in our car park. Sorry we do not have any EV charging facilities. Your nearest public charging points are Stokesley or Newton under Roseberry. We would like to politely inform you that the hotel is not liable for cars or any objects left in the car.
Check out
Check out time is 11.00 AM. We will assist you to store your luggage if you would like to spend more time in the area before leaving.
Walkers are welcome to leave their luggage at the bottom of the stairs for pre-arranged collection.
Dogs
Are not allowed in the hotel rooms.
Dogs are permitted in certain areas of the pub. You are advised to book a table to dine and request a dog friendly table if required. Assistance dogs are allowed in any area.
Emergency Assistance
If you require any emergency assistance please see a member of the bar staff. You can call the duty manager up to 10pm:
- 01642 722242
Out of hours emergency numbers are displayed in your room
Food and Drink
We offer a full range of wines, ales and spirits throughout the day. Food is also served daily.
Bar Opening times:
- Monday-Sunday: 12.00-22.00
Food service times:
- Monday-Saturday: 12.00-20.00 (Not available 14:15-17:00, Monday to Thursday, in some winter months)
- Sunday: 12:00-18:00
Please find our menus on our website. You are strongly advised to book a table if you wish to dine with us.
You are welcome to take your purchased meal to your room if you prefer. We will provide a tray and cutlery as required. In addition, you are welcome to consume your own food in your room. However, we are unable to provide additional crockery, cutlery or food warming facilities for customers’ own food.
Heating
Your room is centrally heated. You can adjust the temperature of your radiator using the adjustable valve. Additional blankets are available in your wardrobe.
Internet
Wi-fi internet connection is available in all areas. Please use the guest network and log in as required.
Places of Interest
You are right on the edge of the North Yorkshire Moors National Park in Great Ayton. Please seek assistance at the bar if you want advice on places to visit. Great Ayton is also the boyhood home of Captain Cook. There are lots of places of interest relating to this. More information can be obtained from the Tourist Information office at the Discovery Centre on the High Street.
Smoking
Smoking or vaping is not allowed in any part of the building. Guests wishing to smoke must do so in the outside designated areas. Smoking or vaping WILL activate the fire alarm causing a great deal of disruption.
Taxi
Ayton Taxis – 01642 722448, Boro Cars – 01642 222222
Fire Procedure
The Buck Hotel is equipped with a fire alarm system. All our staff are trained to deal with emergency situations quickly and efficiently. Smoke detectors are installed throughout the hotel as well as in the hotel rooms. Emergency lighting will be lit automatically to aid your escape.
Please take note of the Emergency Exit Plan which is located at your room’s entrance.
Please try to observe the points en-route to your room:
Locate the nearest emergency exit to your room. Count and remember the number of doors between your room and that exit.
Open the emergency exit door and take a look at the stairwell behind it.
Locate the nearest fire alarm and fire extinguisher.
What to do if you notice fire:
If there is fire or smoke in your room, leave immediately. If you are in the corridor activate the nearest fire alarm. Alarm buttons are installed throughout the building.
If possible, close all doors near the fire so that it cannot spread.
Please do not take any personal risk, only attempt to put out small fires with the aid of an extinguisher, if safe to do so.
In case of a large fire, leave building immediately. Please keep calm!
If you notice a fire, please remember the following points:
- Call the bar staff on 01642 722242 if you can
- Call 999
- Close all windows and doors
- Keep calm
What to do if the alarm sounds whilst you are in your room:
Leave your room immediately
If out of hours the duty manager will be informed remotely and will attend the premises. You may also call the out of hours duty manager for advice, using the contact numbers provided
If you leave your room to go to the nearest emergency exit, please proceed as follows:
- Carefully open the door and establish whether there is smoke in the corridor
- If only a little smoke is visible, make your way as rapidly as possible to the next emergency exit
- If it is dark, feel your way along the wall and count the doors to the emergency exit
- Proceed in a crouched position, as the air on the ground is better than on higher levels
- Never try to go through thick smoke
- Always remember to be calm!
What to do if you cannot leave your room
- Call the fire service and inform of your situation
- Remain in your room, if exit is blocked, this is the safest place to be
- Place wet towels and sheets against the foot of the door to prevent smoke from entering your room.
- Take the curtains down, if the fire reaches the window from outside at least no material will be set alight
- Keep wastepaper baskets ready for use as buckets so that you can keep towels and sheets at the door wet
- Make yourself noticeable and wave a sheet at the window as a signal to Fire brigade that your room is occupied
- Remain close to the floor
- Cover your mouth and nose with a damp cloth to ease breathing
- Do not break any windows unless necessary
- Closed windows help to prevent draughts of air feeding the fire
- Consider your actions carefully and remain calm
Kindly help us to avoid fires:
Please refrain from smoking in any of the rooms.
Do not use your own cooking and heating appliances
Please see our full terms of booking for further details
Thank you for your attention and assistance.